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Mobility Guarantee NRW

Since the beginning of 2010, passengers can claim on the NRW mobility guarantee at almost all transport companies in cases of delays or cancellations in NRW local transport.

It covers the NRW fare and all association and joint fares in NRW, and thus includes the WestfalenTarif. Specifically this means: if buses and trains of participating transport companies are delayed by 20 minutes or more at the departure station, passengers may alternatively travel by long-distance train (IC/EC or ICE) or taxi. For long-distance trains, the costs are reimbursed in full, for taxis up to 30 euros per person during the day and up to 60 euros per person in the evening and night hours (8 pm to 5 am).

You can download the reimbursement form for the NRW mobility guarantee here in PDF format. More information can be found at