Where can I get answers to my questions about the WestfalenTarif? And what rights do I have if my train or bus is delayed? The most important background information about your journey by local transport in Westphalia-Lippe.
Documents on the WestfalenTarif in particular, and on local transport in North Rhine-Westphalia in general, can be found in the download area.
In the event of delays or cancellations of buses and trains, you can rely on the NRW mobility guarantee. Find out how it works here.
Should something go wrong, you can seek help with this summary of the compensation claims for delays or cancellations.